The links below show how to do a CLEAN install of Windows which includes removing ALL partitions. Then do a CLEAN install of Windows 10 on both systems to ensure that nothing is leftover from this remote site.

Hello you're able to it might be best to simply use software like Macrium Reflect Free (no cost, free for personal use) imaging software to make a full image backup of both computers to an external USB hard drive. Any further assistance and advice would be greatly appreciated.ĪdwCleaner.txt MBscan 3-17.txt Search.txt Search-folder.txt SearchReg.txt

I saw a previous thread on here where someone else dealt with Ultraviewer and have followed most of the steps that were listed there (I will attach the txt files). We are in the process of changing all passwords and other assorted things. While I have uninstalled and deleted everything that I could pinpoint was downloaded by these individuals, I know that there is more buried somewhere. I finally became involved when he received an email from Google stating that they had suspended his Google Ads account (which he did not create, although they used his personal email to create the ad). What I do know, is: The IT support included updating the GPS, installing Ultraviewer on two other computers (I have factory reset them already), new Microsoft Office was installed, Windows 11 on two computers, and also included the installation of an SQL server to 'secure the network' after a ransomware attack on one of the computers that I've already factory reset. I wasn't involved, so I do not know everything that went on. Over several months this guy and his 'support team' provided IT 'support' to my Dad.

Dad downloaded it, gave him the password, and the guy was in. The support agent had him install Ultraviewer to assist him with his problems. Late last year my father was trying to update his Garmin GPS and he selected the wrong site which sent him to a 'support' agent.

How do i shut down ultraviewer